OKEKE CHUKWUDI VICTOR

Led comprehensive digital marketing and web development initiatives, driving significant improvements in online engagement, conversions, and brand visibility for diverse clients.

• Designed, managed, and maintained over 15 client websites, ensuring optimal UX best practices, SEO optimization, and performance reliability for enhanced online presence.
• Executed 30+ targeted email and social media marketing campaigns, boosting engagement by 45% and conversions by 20%, significantly exceeding client KPIs.
• Conducted in-depth market trend and audience behavior research, informing data-driven content strategies and campaign directions for measurable success.
• Collaborated cross-functionally with design and sales teams to unify brand messaging, ensuring consistent and impactful communication across all digital platforms.

Provided essential IT support and infrastructure maintenance, ensuring seamless operations and efficient incident resolution for organizational systems.

• Supported the deployment and ongoing maintenance of Office 365 and Active Directory for over 500 users, enhancing operational efficiency across multiple departments.
• Resolved an average of 20+ daily technical incidents, including ATM hardware and software issues, reducing system downtime by 15% through effective troubleshooting and user support.
• Completed intensive hands-on training in Virtualization and Cloud Computing, leveraging ITIL certification to improve service delivery and problem management processes.
• Authored comprehensive documentation for internal IT processes and client support materials, enhancing knowledge transfer and reducing future resolution times.

Educated and mentored over 200 junior students in ICT, fostering digital literacy and foundational computing skills.

• Delivered engaging ICT classes and assessments to 200+ junior students, significantly improving their digital literacy and foundational computing skills.
• Managed and maintained computer lab infrastructure, ensuring optimal functionality and a safe learning environment for students.
• Instructed students on critical internet safety and responsible technology use, promoting secure and ethical digital citizenship.
• Designed and implemented practical, hands-on learning activities that boosted student interest in computing and encouraged deeper engagement.

Drove regional sales growth and enhanced market visibility by developing proactive strategies and managing key product placements.

• Monitored competitor activities and market dynamics to devise proactive sales strategies, contributing to a competitive market edge.
• Negotiated and secured key product placements that achieved a 30% boost in regional product visibility within a competitive market.
• Represented the company at industry exhibitions, significantly improving brand presence and expanding customer outreach by 25%.
• Cultivated strong client relationships, leading to increased customer loyalty and repeat business.

Provided essential technical support and system maintenance, optimizing client hardware and software performance.

• Installed and configured PC hardware/software systems for over 50 clients, ensuring optimal performance and user satisfaction.
• Provided direct helpdesk support, resolving 90% of technical issues on first contact and educating users to enhance system proficiency.
• Developed and implemented basic scripts that streamlined internal diagnostics and maintenance checks, improving efficiency by 10%.
• Assisted in managing and troubleshooting network connectivity issues, ensuring reliable system access for all users.